Duties and Responsibilities:

• Verify all compliance documents uploaded by contractors and schools, ensuring validity and accuracy of all documents.
• Communicate with contractors and schools regarding invalid documents.
• Respond to school and contractor email queries, requests, and concerns.
• Create email templates for the system.
• Update school compliance manuals, policies, and other extra OHS documents.
• Update document tracker for new policies, handbooks, and other extra OHS school documents uploaded by the school.
• Check all extra OHS school documents and ensure all are uploaded to OneDrive, school profiles, and into the system.
• Participate in client calls and/or team catch-up calls.
• Facilitate & reinforce training with other document verifiers.
• Assist other document verifiers with queries and concerns.
• Create monthly documents showing new system features.
• Review and create instruction sheets/user guides for admins and end users.
• Examine profiles of new and current users, ensuring the accuracy of all business/account details
• Assist with setting up new schools by sending school invites to creditors.
• Carry out all other administrative tasks as required by the client.

Qualifications:

• Excellent written and verbal English communication skills
• Good attention to detail
• Proficient in MS Office and/or Google Workspace Applications
• Ability to multitask.
• Good time management skills
• Should be reliable & proactive.