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AML Onboarding & Transaction Monitoring Specialist

Job Type: Full time

Job Category: N/A

Posted: 3 days ago

About The Role:

• You will own the day-to-day KYC/KYB onboarding, transaction monitoring, and post-compliance activation checks for Mint’s UK (initially) then AU/NZ business, delivering clean customer files, crisp risk narratives, documented processes, and timely handovers to in-house approvers.
• Note: This role will follow UK Time zone.

Job Description:

Key Responsibilities:

Onboarding (KYC/KYB/CDD)

• Collect, review and verify customer documentation (KYB/KYC/UBO) against Mint
  onboarding standards.
• Perform sanctions, PEP & adverse media checks and maintain risk scoring.
• Trigger EDD when required and prepare clear supporting rationales.
• Build complete audit-ready files with structured decision logs.
• Maintain accurate data across FirstAML, HubSpot, and internal onboarding trackers.

Transaction Monitoring & Investigations

• Action daily transaction alerts, analyse contextual risk signals, and determine disposition.
• Draft concise, regulatory-standard investigation narratives.
• Prepare escalation summaries for submission to Mint’s MLRO (UK SAR, AU SMR, NZ
  SAR drafts – final submission retained by MLRO).
• Identify typologies and recommend rule tuning to reduce false positives.

Activation & Post-Compliance

• Support end-to-end customer onboarding beyond approval, including:
  • Internal account setup in Mint systems and product configuration.
  • Coordination of missing documentation and account activation readiness.
  • Contract send-outs (DocuSign/HubSpot) and checklist completion.
• Ensure a smooth handoff from compliance approval ➝ merchant activation.

Processes, SOPs & Quality

• Own and document onboarding workflows, SOPs and quality standards.
• Maintain risk playbooks and update procedures as regulations evolve.
• Build repeatable processes to scale Mint’s onboarding into a “follow-the-sun” model.
• Own weekly reporting on SLA performance, volumes, EDD cases, alert outcomes &
  operational risks.
• Support internal QA, audits, and regulatory readiness.

What You’ll Need:

• 2–4+ years of AML/KYC/KYB and/or Transaction Monitoring experience (ideally fintech, PSP, or BPO risk operations).
• Solid understanding of onboarding and AML frameworks (CDD/EDD, risk scoring,
  sanctions).
• Experience reviewing business models and risk factors for higher-risk industries.
• Strong written English and risk documentation skills.
• Comfortable working with screening/AML tools (e.g. FirstAML, ComplyAdvantage).
• High attention to detail and disciplined with process/checklists.
• Experience following SLAs, case queues and structured workflows.

Nice to have:

• Experience in payments, travel, or financial services onboarding.
• Background with UK market AML/reg expectations (NCA SAR exposure ideal).
• Familiarity with HubSpot, Centrix (NZ), Excel/Sheets.
• Experience in building SOPs/workflow documentation.
• Previous UK shift/BPO operational model experience.

KPIs / SLAs:

• Onboarding SLA: CDD ≤ 1 business day; EDD ≤ 3 business days
• Quality: ≥ 95% QA pass rate; <5% rework
• TM Alerts: Same-day triage; high-risk alerts escalated within 8 hours
• Activation: 100% completed checklists and clean handoff to merchant setup
• Governance: Zero critical audit findings; no missing documentation

Ways of working:

• Work as part of a global follow-the-sun model.
• UK hours coverage with structured handovers to AU/NZ teams.
• Strict GDPR/UK-GDPR, AU Privacy Act, and NZ Privacy Act compliance.
• Maintain privacy and secure data handling at all times

Operations Delivery Lead

Job Type: Contract

Job Category: N/A

Posted: 3 days ago

About The Role:

The Operations Team Lead (with HR background) is responsible for leading the operations
team, ensuring smooth daily business processes, and driving performance efficiency. With a
strong foundation in human resources, this role also supports HR-related functions such as
employee relations, workforce planning, and policy compliance. The position requires a
leader who can balance operational excellence with people management, ensuring alignment
between business objectives and employee engagement.

Job Description:

Operations Leadership

• Oversee day-to-day operations to ensure efficiency, accuracy, and compliance with
  company standards.
• Develop and implement process improvements to enhance productivity and quality of
  service.
• Monitor team KPIs, SLAs, and operational performance metrics.
• Act as a point of escalation for operational concerns and client issues.

People & Team Management

• Lead, mentor, and coach the operations team to achieve performance goals.
• Conduct regular team meetings, one-on-ones, and performance reviews.
• Ensure team members have the necessary tools, training, and resources to succeed.
• Foster a positive and collaborative work culture.

HR Support & Employee Relations

• Support HR in employee lifecycle management: recruitment, onboarding, training, and
  development.
• Ensure company policies and labor regulations are effectively implemented and followed.
• Handle employee concerns and promote positive employee relations in coordination
  with HR.
• Partner with HR on workforce planning, employee engagement initiatives, and
  performance management.

Cross-Functional Collaboration

• Work closely with HR, Finance, IT, and other departments to ensure operational
  alignment.
• Prepare and submit reports to senior management on operations and team performance.
• Drive initiatives that enhance employee satisfaction, retention, and overall organizational
  success.

QUALIFICATIONS & SKILLS

• Bachelor’s degree in Business Administration, Operations, Human Resource Management, or related field.
• Atleast 5 years of experience in operations, with at least 2-3 years in a team lead/ supervisory role.
• Strong HR knowledge and background in employee relations, performance management, or HR operations.
• Excellent leadership, coaching, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficient in MS Office/ Google Workspace; knowledge of HRIS tools is an advantage.
• Ability to manage multiple priorities in a fast-paced environment.

SEO Specialist

Job Type: Full time

Job Category: SEO Marketing

Posted: 3 days ago

About The Role:

SEO Specialist
We’re seeking a results-driven SEO Specialist to help improve our organic search visibility, drive qualified traffic, and support our broader digital marketing goals. This role is ideal for someone who understands both the technical and content sides of SEO and can work collaboratively to implement best practices across our web presence.

Job Description:

Key Responsibilities

• Develop and execute SEO strategies to improve organic rankings and traffic.
• Conduct keyword research and competitor analysis to identify opportunities.
• Optimize website content, metadata, and structure for search engines.
• Monitor and report on SEO performance using SEO Hike.
• Collaborate with content creators to ensure SEO best practices are integrated into all content.
• Identify and fix technical SEO issues (e.g., crawl errors, broken links, site speed).
• Stay current with search engine algorithm updates and industry trends.
• Support link-building initiatives and outreach campaigns.

Requirements

• Proven experience in SEO strategy and execution.
• Strong understanding of on-page, off-page, and technical SEO.
• Proficiency with SEO tools (e.g., Google Search Console, SEMrush, Ahrefs, Screaming Frog).
• Familiarity with HTML, CSS, and CMS platforms (e.g., WordPress).
• Analytical mindset with the ability to interpret data and make actionable recommendations.
• Excellent communication and collaboration skills.

Nice to Have

• Experience with local SEO and Google Business Profile optimization.
• Knowledge of schema markup and structured data.
• Familiarity with paid search and how it complements organic efforts.
• Basic understanding of UX and conversion rate optimization.

Work Details

• Shift: Monday to Friday: 6:00am- 3:00pm or 7:00am- 4:00pm PH Time; depending on business needs
• Location: Makati | *Work from Home Until Further Notice
• Status: Full time employment