Activations & Support Representative (Level 2 Customer Support)

Job Type: Full time

Job Category: N/A

Posted: 24 hours ago

About The Role:

Position Summary:

• The Activations & Support Representative is responsible for driving new merchant go-live outcomes and providing inbound support across the UK customer base. This is a commercially minded, merchant-facing role focused on converting approved merchants into actively transacting customers. The role also performs merchant system configuration and handles inbound support queries, backing up the Integrations & Configurations Representative as required
• This role is the primary point of contact for UK merchants from the moment their application is approved through to their first successful transaction and beyond.

Job Description:

Primary Responsibilities:

• Activations
  • Own the go-live monitoring window for all newly approved UK merchants, from application approval through to first successful transaction.
  • Contact each newly approved UK merchant weekly for up to four weeks from their expected go-live date, per the Activate SOP.
  • Proactively re-engage merchants who have not transacted within the monitoring window — identify barriers, restate value proposition, and motivate action.
  • Document all merchant contact attempts, delay reasons, and outcomes accurately in HubSpot.
  • Trigger the Activate pipeline process where required and coordinate handoff to the assigned sales owner.
  • Maintain visibility of the Pending Go Live pipeline and escalate stalled merchants to the Regional Sales Leader as appropriate.
  • Build rapport with UK travel industry merchants — understand their business context, transaction volumes, and seasonal patterns.

• Merchant Configuration
  • Complete Virtual Terminal (VT), Mint Protect, and Pay by Bank (APM) system configuration for newly approved merchants as required.
  • Assist with IPG/Amex Direct MID configuration under guidance from the Integrations & Config Representative.
  • Verify configurations are complete and accurate using the standard post-setup checklist.

• Inbound Support
  • Handle inbound UK support tickets — email, phone, and web form — across all categories including transactions, user admin, billing, hardware, and onboarding queries.
  • Triage inbound tickets and resolve at L1/L2 level where within scope; escalate to the Australian L2/L3 team as appropriate.
  • Maintain response SLAs and update ticket status accurately in HubSpot.
  • Support compliance reviews in collaboration with the Risk and Compliance team.

Key Tasks:

Required Skills & Experience:

• 2–4 years of experience in a customer-facing role — account management, customer success, or outbound support strongly preferred.
• Demonstrated ability to conduct proactive outbound engagement — comfortable initiating calls and emails, handling objections, and motivating action.
• Commercially aware — able to understand merchant TTV targets, identify underperformance, and have a constructive conversation about it.
• Strong written and verbal communication skills in English — warm, professional, and confident with UK-based merchants.
• Experience with HubSpot or equivalent CRM — activity logging, pipeline management, ticket handling.
• Familiarity with payments platforms, virtual terminals, or fintech products desirable — willingness to learn is essential.
• Ability to work independently, manage a high volume of concurrent merchant relationships, and prioritise effectively.
• Comfortable working UK business hours (2:00 AM – 11:00 AM PHT).

Qualifications & Other Requirements:

• Relevant tertiary education or equivalent job experience.
• NBI Clearance (or equivalent) required — role involves access to sensitive merchant financial data.
• Positive reference from a previous employer required.

Success Measures:

Performance will be assessed across the following indicators at 30, 60, and 90 days:

Bookkeeper

Job Type: Full time

Job Category: Finance

Posted: 1 day ago

About The Role:

About the Role

Our client is a fast-growing Australian EdTech company helping young people through our
AI-powered online learning platform.

As they scale, they are looking for an experienced bookkeeper to keep their finances clean,
compliant, and current — someone who can hit the ground running and operate with
minimal supervision.

This is a full-time bookkeeping role, where you’ll work closely with the Finance Manager
(based in Sydney, Australia) and their external accountant (based in the Philippines) to
manage day-to-day bookkeeping and ensure we remain on top of our financial obligations.

Job Description:

Key Responsibilities

Day-to-Day Bookkeeping

•  Maintain accurate records in Xero for the whole group entities (2 active AU entities, 2 dormant entities, and 1 US entity)
• End-to-end accounts payable process, with 1 weekly payment run.
• Perform bank and credit card reconciliations on a weekly basis
• Manage expense coding and ensure transactions are correctly categorised

Compliance

• Prepare BAS (Business Activity Statements) for the review of the external accountant
  on time, including GST calculations

Reporting & Support

• Preparation of manual journals for all entities, including prepayments, accruals, deprecation, payroll expenses.
• Assist with the preparation of monthly management report, balance sheet, cash flow reports, and any other reporting requirements on ad-hoc basis.
• Maintain clean, audit-ready records ahead of annual tax return preparation
• Support the external accountant during month end and year end close.
• Flag any financial anomalies or cash flow concerns proactively

Requirements:

Essential

• Minimum 3 years’ bookkeeping experience, ideally in an Australian SME context
• Strong understanding of Australian tax obligations: GST, BAS, STP, superannuation
• Experience processing payroll under the Fair Work Act framework
• Reliable, deadline-driven, and highly organisedNice to Have
• Experience in SaaS, EdTech, or subscription-revenue business models would be beneficial but not essential.
• Familiarity with tools such as Xero, Hubdoc, CRM system or similar a relevant accounting/bookkeeping qualification

Work Details

• Shift: Monday to Friday: (AU time – 6:00am 3:00pm or 7:00am- 4:00pm PH Time) ;
  depending on business needs
• Location: Makati | *Work from Home Until Further Notice
• Status: Full time employment | Contractual

Commercial Administration Assistant (Estimating Team) – Onsite Role

Job Type: Full time

Job Category: Engineer

Posted: 2 weeks ago

About The Role:

The Commercial Administration Assistant position provides essential assistance to the Estimating Team, helping to ensure the smooth and efficient preparation of take-offs of tenders and cost estimates. This role supports the Estimating Team Leaders and Lead Estimators by handling key administrative, coordination, and data management tasks throughout the estimating process.

Job Description:

Team, reporting and relationships:
This position reports directly to your Managers, Team Leaders. Working closely with Lead Estimators.

Responsibilities:
• Read construction floor plans and provide accurate take-offs for window furnishings
• Review floor plans and construction documentation to support accurate estimate
preparation
• Support the review and organisation of construction drawings, specifications and other
documentation to assist estimators in preparing comprehensive cost estimates
• Develop a working understanding of project scope to effectively support the estimating
team across assigned tasks
• Assist in preparing, issuing, receiving and collating supplier and subcontractor proposals
and pricing for under the guidance of the Team Leaders and Lead Estimators
• Provide administrative and research support to the estimating team for cost information
and change estimates across different construction phases
• Other estimating support duties as required by the Team Leaders and Lead Estimators
• Adhoc tasks as requested by the team

Must have qualifications, skills, and experience:
• At least two years’ strong experience in administration or office support in window
furnishings or directly applicable industry
• Must have experience in working with construction floor plans
• Intermediate Microsoft Office skills in Excel, Word, Project, Outlook
• Intermediate computer skills
• Comprehensive mathematical skills
• The ability to learn quickly, be open to taking instruction, and always want to know more
• Your customer service and phone manner will be professional at all time
• Ability to multitask, prioritise, juggle demands and keep smiling while you do it!
• The ability to quickly develop and maintain working relationships with other team members
• You will be super‐organised, with an impeccable eye for detail and process
• Excellent written and verbal communication skills and a high level of computer proficiency
• Have a sense of urgency to meet deadlines
• Flexible and adaptive to change Working Conditions, overtime as required
• Possess a positive “can do” attitude
• An alignment with the client values and approach to work and people

Work Setup:

Monday to Friday – Morning Shift
Onsite Role – Trafalgar Bldg., Makati city