TECHNICAL CONSULTANT (Power Platform Developer)

Job Type: Full time

Job Category: App Developer

Posted: 9 hours ago

About The Role:

About the role

We are looking for a Power Platform Developer (internal title is ‘Technical Consultant’) with strong Power Platform capability and a genuine consulting background. The role sits within an enterprise project delivery and PPM consulting practice. Candidates should have hands-on delivery experience working directly with clients, not just internal or straight development only experience. Please screen against all must-have criteria before submitting.

Key Responsibilities

Delivery

• Contribute to the development of technical solutions and software products offered by the company:
• Design, code, document, test, peer review and deploy cloud-based applications for client subscription
• Develop and maintain reusable components, templates, and accelerators to reduce time-to-value across projects
• Provide best practice development skills and knowledge across a wide range of programming languages
• Share development skills and knowledge with the rest of the team as required
• Be available to review and respond to solutions submitted by team members and maintain a standard to review against
• Ensure systems are developed within agreed budgets and timeframes and achieve necessary design and systems security standards
• Capitalise on your existing knowledge of the Microsoft Power Platform (Power BI, Power Apps and Power Automate) to help organisations reach their productivity goals
• Work with a variety of different clients concurrently across numerous projects
• Provide technical advice and guidance to clients
• Provide advice on technical aspects of solution development and integration (including requests for changes, deviations from specifications, etc.) and ensure that relevant technical strategies, policies, standards and practices are applied correctly
• Ensure solutions are scalable, secure, and aligned with Microsoft’s Power Platform and Azure architecture best practices
• Translate business requirements into scalable solutions while identifying risks and trade offs
• Contribute to Discovery and Align, and Solution Design workshops, bringing a technical lens to client requirements (as required)
• Build and maintain effective and constructive relationships with our clients, partners and staff
• Participate in Post-Implementation Reviews (PIRs)
• Actively pursue billable hours
• Build relationships with clients
• Act as Solution Lead/Project Technical Lead on projects, owning the end-to-end solution design and delivery (as required)
• Raise project issues to the appropriate person (eg. Project Manager, Project Lead, Technical Lead or General Manager)

Administration:

• Submit weekly timesheets
• Store all project artefacts in appropriate systems (source control, project sites, etc.)

Brand & Marketing:

• Contribute content as required
• Actively promote the Sensei brand and its services

Others:

• Actively adopt and explore emerging AI technologies (particularly Microsoft Copilot) to enhance efficiency, drive innovation, and contribute to continuous improvement, in alignment with Sensei’s ‘Responsible Use of A.I.’ policy.
• Actively participate as a team member functionally and cross functionally
• Contribute to internal knowledge-sharing and community of practice sessions
• Complete other tasks as directed
• Follow new developments in software products to build knowledge
• Ensure that a safety-first approach is taken in performing all duties
• Comply with Policies & Procedures
• Demonstrate Company Values

Requirements

Essential

• Tertiary Qualifications in Computer Science, Business or related discipline
• Microsoft Power Platform and/or Dynamics 365 certifications (e.g., PL 100, PL-200, PL-400, PL-600, MB-200, MB-300 – note not all essential)
• 2–5 years of experience in a similar technical consultant, solution developer, or Power Platform role
• Proven experience delivering solutions using Power Apps, Power Automate, Power BI, and Dataverse
• Strong interpersonal and stakeholder engagement skills across technical and non-technical audiences
• Demonstrated ability to analyse complex business processes and translate them into scalable solutions
• Sound understanding of project delivery and change management principles in consulting environments
• Experience coaching or mentoring junior developers or citizen developers
• Excellent time management, prioritisation, and self-direction across concurrent projects

Desirable

• Project Management
• Additional Microsoft certifications (e.g., Azure Fundamentals (AZ-900), Power BI (DA-100/PL-300))
• Project management qualification or training (e.g., PRINCE2, PMBOK, Agile/Scrum certification)
• Microsoft Dynamics 365 platform experience (Sales, Customer Service, or Field Service modules)
• Exposure to Microsoft Dynamics 365, Azure Logic Apps, or other components of the Microsoft ecosystem
• Experience in consulting or professional services environment
• Familiarity with DevOps practices, Git repositories, and Power Platform pipelines
• Experience coaching or mentoring junior developers or citizen developers

Competencies:

• Technology Curiosity: Quickly learns and applies new technologies. Proactively explores innovative tools, platforms, and methods that enhance solution delivery and client outcomes.
• Results Orientation: Takes ownership for achieving outcomes. Delivers high-quality work consistently, even when facing challenges, shifting priorities, or ambiguity.
• Continuous Technical Learning: Demonstrates agility in learning new systems, platforms, and languages. Stays up to date with Microsoft and industry advancements and seeks opportunities to deepen technical expertise.
• Client-Centric Mindset: Understands client needs and tailors solutions to meet them. Builds trust, adapts communication style, and delivers with empathy and impact.
• Collaboration & Teaming: Works effectively within cross-functional teams. Shares knowledge, supports others, and contributes to a positive team culture.
• Problem Solving & Innovation: Analyses complex challenges, identifies root causes, and proposes practical, scalable solutions. Applies creativity to improve both technical and business outcomes.
• Consulting Communication: Explains technical concepts clearly to non-technical audiences. Writes with clarity and presents confidently in client settings.

Work Details

• Shift: Monday to Friday: 6:00am- 3:00pm or 7:00am- 4:00pm PH Time; depending on business needs
• Location: Makati | *Work from Home Until Further Notice
• Status: Contractual engagement

Job Description:

INTEGRATIONS & CONFIGURATION REPRESENTATIVE

Job Type: Full time

Job Category: Engineer

Posted: 1 day ago

About The Role:

About the role

The Integrations & Configuration Representative handles technical support, merchant system configuration, and ISV integrations for the UK merchant base. This is a technically focused role requiring in-depth knowledge of company’s payment infrastructure, API ecosystem, and backend systems.

The role also handles inbound UK support tickets across all categories, backing up the Activations & Support Representative as required, and completes the majority of merchant system configuration for newly approved accounts.

Key Responsibilities

Integrations

• Assist UK merchants requiring ISV or API connections — from design, sandbox testing, through to successful test transaction in the production environment
• Determine integration complexity tier and follow the appropriate integration procedure for each merchant
• Securely share API documentation, API keys, and webhook configurations with ISVs and merchant development teams
• Create and manage Integration CSM tickets in HubSpot; update status accurately through the integration lifecycle (Integration Pending Set-Up → Tech Delay → Closed → Customer Care)
• Coordinate with ISVs, third-party middleware providers, and company’s product and engineering teams to resolve integration blockers
• Conduct post-integration reviews and confirm successful merchant go-live with the Activations & Support Representative
• Write and maintain integration guides, technical runbooks, and internal FAQs for known issues

Merchant configuration

• Complete the majority of UK merchant system configuration — Virtual Terminal (VT), Company Protect, Pay By Bank (APMs), and IPG/Amex Direct MID
• Conduct post-setup verification checks to confirm all products are correctly configured before merchant go-live
• Maintain configuration accuracy standards

Inbound Support

• Handle inbound UK support tickets — email, phone, and web form — across all categories including transactions, user admin, billing, hardware, and onboarding queries — with a focus on API failures, integration errors, transaction log analysis, acquirer investigations via Stripe portal
• Analyse backend logs, system outputs, and customer interaction history to identify root causes
• Collaborate with Product, Engineering, Compliance, and Risk teams to resolve systemic issues; submit Jira GSP tickets for L3 escalation where required
• Provide detailed bug reports and supporting data for engineering analysis

Key tasks

Requirements

• 2–4 years of experience in technical support, systems configuration, or integration engineering
• Proven experience resolving escalated or technically complex support issues
• Hands-on experience with API integrations — able to guide ISVs through connectivity setup, test API endpoints, and diagnose failures
• Experience with diagnostic and monitoring tools such as Splunk, Stripe portal, or equivalent log analysis platforms
• Proficiency with SQL or similar data query tools for transaction and log investigation
• Experience with HubSpot, Jira, or equivalent ticketing and CRM systems
• Understanding of payments infrastructure — virtual terminals, acquiring, APIs, KYC/AML concepts
• Strong written communication skills in English
• Ability to work cross-functionally and under pressure; comfortable escalating and de-escalating issues appropriately
• Comfortable working UK business hours (2:00 AM – 11:00 AM PHT)

Qualifications and other requirements

• Relevant tertiary qualification in IT, computer science, or equivalent job experience
• NBI Clearance (or equivalent) required — role involves access to sensitive merchant data, API credentials, and financial systems
• Positive reference from a previous employer required

Work Details

• Shift: Monday to Friday: 6pm- 3am or 2:00am – 11:00am PH Time (2weeks training – 7am to 4pm); depending on business needs
• Location: Makati | *Work from Home Until Further Notice
• Status: Contractual engagement

Success measures

Performance will be assessed across the following indicators at 30, 60, and 90 days:

Job Description:

Activations & Support Representative (Level 2 Customer Support)

Job Type: Full time

Job Category: N/A

Posted: 2 weeks ago

About The Role:

Position Summary:

• The Activations & Support Representative is responsible for driving new merchant go-live outcomes and providing inbound support across the UK customer base. This is a commercially minded, merchant-facing role focused on converting approved merchants into actively transacting customers. The role also performs merchant system configuration and handles inbound support queries, backing up the Integrations & Configurations Representative as required
• This role is the primary point of contact for UK merchants from the moment their application is approved through to their first successful transaction and beyond.

Job Description:

Primary Responsibilities:

• Activations
  • Own the go-live monitoring window for all newly approved UK merchants, from application approval through to first successful transaction.
  • Contact each newly approved UK merchant weekly for up to four weeks from their expected go-live date, per the Activate SOP.
  • Proactively re-engage merchants who have not transacted within the monitoring window — identify barriers, restate value proposition, and motivate action.
  • Document all merchant contact attempts, delay reasons, and outcomes accurately in HubSpot.
  • Trigger the Activate pipeline process where required and coordinate handoff to the assigned sales owner.
  • Maintain visibility of the Pending Go Live pipeline and escalate stalled merchants to the Regional Sales Leader as appropriate.
  • Build rapport with UK travel industry merchants — understand their business context, transaction volumes, and seasonal patterns.

• Merchant Configuration
  • Complete Virtual Terminal (VT), Mint Protect, and Pay by Bank (APM) system configuration for newly approved merchants as required.
  • Assist with IPG/Amex Direct MID configuration under guidance from the Integrations & Config Representative.
  • Verify configurations are complete and accurate using the standard post-setup checklist.

• Inbound Support
  • Handle inbound UK support tickets — email, phone, and web form — across all categories including transactions, user admin, billing, hardware, and onboarding queries.
  • Triage inbound tickets and resolve at L1/L2 level where within scope; escalate to the Australian L2/L3 team as appropriate.
  • Maintain response SLAs and update ticket status accurately in HubSpot.
  • Support compliance reviews in collaboration with the Risk and Compliance team.

Key Tasks:

Required Skills & Experience:

• 2–4 years of experience in a customer-facing role — account management, customer success, or outbound support strongly preferred.
• Demonstrated ability to conduct proactive outbound engagement — comfortable initiating calls and emails, handling objections, and motivating action.
• Commercially aware — able to understand merchant TTV targets, identify underperformance, and have a constructive conversation about it.
• Strong written and verbal communication skills in English — warm, professional, and confident with UK-based merchants.
• Experience with HubSpot or equivalent CRM — activity logging, pipeline management, ticket handling.
• Familiarity with payments platforms, virtual terminals, or fintech products desirable — willingness to learn is essential.
• Ability to work independently, manage a high volume of concurrent merchant relationships, and prioritise effectively.
• Comfortable working UK business hours (2:00 AM – 11:00 AM PHT).

Qualifications & Other Requirements:

• Relevant tertiary education or equivalent job experience.
• NBI Clearance (or equivalent) required — role involves access to sensitive merchant financial data.
• Positive reference from a previous employer required.

Success Measures:

Performance will be assessed across the following indicators at 30, 60, and 90 days: