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Estimator

Job Type: Full time

Job Category: N/A

Posted: 2 days ago

About The Role:

Client: Australian & New Zealand company that designs custom window furnishings for beautiful spaces

About the role

The Estimator Position works closely with Sales Managers to determine the costs associated with completing the scope of work in a tender. The estimator is responsible for completing quantity take-offs, preparing cost estimates, organising tender quotes, communicating with sub trades to determine the financial needs of completing a project. Reporting directly to the Senior Estimator Team Leader.

Job Description:

Key Responsibilities

Estimating:

• Assess the type of tender, client and closing date of tender to determine prioritization of all tenders.
• Analyse construction drawings, specifications and other documentation to prepare comprehensive cost estimates.
• Demonstrate a thorough understanding of the scope for specific skills assigned.
• Prepare, issue, receive and review supplier and subcontractor proposals and pricing.
• Coordinates with the client on all changes in scope, questions or clarifications regarding the work, during the bidding process.
• Acts as a resource to project management during the start-up phase to clarify any issues regarding what was considered in the estimate including materials and methods of construction.
• Review budget and project profitability status and goals with supervision and project team as required.
• Seeks input on corrective measures to continuously improve the identification and accuracy of cost figures.
• Acts as a resource for project management by providing cost information and developing cost estimates for changes in the work, during different construction phases.
• Other Estimating duties as required.

Administrative Duties

• Create file paths as per the business’s process, including all development information that was utilized in preparation of the estimates.
• Maintain up-to-date and accurate contact information for suppliers, sub-contractors and clients, superseding documents where necessary.
• Other administrative duties as required.
• Follow up issues quotes with customers to try and close sales

Teamwork

• Participate as an integral member of the team, and contribute towards the success of the organization, which may involve the provision of other technical and administrative support, as required.
• Collaborate with any project teams on other special initiatives, as required.

Requirements:

• Intermediate Microsoft Office skills in Excel, Word, Project, Outlook
• Intermediate computer skills
• Comprehensive mathematical skills
• Customer Service
• Writing, editing and proof reading
• Interpersonal skills
• Analytical skills
• Communication skills
• Organisational skills
• Problem solver Abilities
• Demonstrate professionalism
• Service oriented
• Have a sense of urgency to meet deadlines
• Demonstrate initiative
• Multi-task and set priorities effectively
• Accomplish goals in a team environment
• Attention to detail
• Strive for excellence
• Possess a positive “can do” attitude
• Flexible and adaptive to change Working Conditions
• Overtime as required

Provided Training:

• Estimating and Project Management Skills
• Company programs and estimating tools
• Product Supplier Training sessions
• Product Installation
• Further Tender and construction plan analysis

ITSM Coordinator

Job Type: Full time

Job Category: N/A

Posted: 1 week ago

About The Role:

About the Role:

• The ITSM Coordinator serves as the critical link between the Service Desk and technical Operations/Development teams. This senior-level functional role analyses ticket trends, manages high-priority escalations, and streamlines the handover process between support and engineering via Zendesk and Jira.

Job Description:

Key Responsibilities:

• Trend Analysis & Reporting: Conduct weekly/monthly analysis of Zendesk ticket data to identify recurring technical issues. Provide actionable insights and recommendations to the Operations team to reduce incident volume.
• Zendesk-Jira Integration Management: Oversee the end-to-end “Dev Handover” process. Ensure all escalations from Zendesk to Jira include necessary reproduction steps, logs, and business impact data.
• Escalation Oversight: Act as the primary point of contact for aged or high-priority tickets. Facilitate communication between front-line agents and back-end engineers to ensure SLAs are met.
• Liaison & Communication: Translate complex technical updates from Development/Ops into clear, customer-facing language for the Service Desk team.
• Continuous Improvement: Maintain the Knowledge Base (KEDB) and update Standard Operating Procedures (SOPs) based on resolved Jira issues to prevent future escalations.

Required Skills & Experience:

• Platform Expertise: Advanced proficiency in Zendesk (Views, Triggers, Automations) and Jira (Issue types, Workflows, Sprint cycles).
• Analytical Mindset: Ability to export data and create reports (Power BI, Excel, or Zendesk Explore) that highlight “Problem” areas vs. “Incident” spikes.
• Technical Literacy: Sufficient understanding of infrastructure/app development to triage issues before they reach the DevOps team.
• Soft Skills: Strong negotiation and conflict-resolution skills to manage competing priorities between Support and Development.

Preferred Qualifications:

• ITIL v4 Foundation certification.
• Experience in a “Shift-Left” environment (moving technical resolution closer to the front line).

Technical Configuration Analyst

Job Type: Full time

Job Category: Analyst

Posted: 1 week ago

About The Role:

TECHNICAL CONFIGURATION ANALYST

About the role

The Technical Configuration Analyst is the technical backbone of our delivery team. This is a delivery-centric role designed for a specialist who thrives on precision execution and hands-on platform mastery. You will balance two critical functions: the high-accuracy configuration of our SaaS environments and the professional production of technical documentation. You will act as a bridge between complex product features and clear, accessible information for both internal teams and external clients.

Key Responsibilities

Platform Configuration & Execution (Primary):

• Own the hands-on execution of platform settings and feature enablement via the admin/configurator interface based on business requests.
• Manage the Jira backlog for configuration tasks, ensuring a high velocity of accurate, quality-checked ticket completions.
• Secure formalised stakeholder approvals for all production changes, ensuring strict adherence to governance processes and audit trails.

Technical Writing & Multimedia Production:

• Create high-quality technical documents, including user manuals, support/FAQ content, product descriptions, and instructional materials.
• Work closely with Product and Tech teams to obtain an in-depth understanding of new features and translate them into clear documentation for the internal and external audiences.
• Ensure all required documentation is accurate, concise, and aligned with EonX or client-specific brand guidelines.
• Produce engaging ‘How-To’ videos using Arcade to supplement written guides.
• Own the internal product repositories in Confluence, ensuring gold-standard guides are updated as new features are released

Requirements

Technical & Systems Expertise

• SaaS Platform Proficiency: Proven experience navigating and configuring complex SaaS administrative dashboards or CMS environments.
• Tool Mastery: Advanced proficiency in Jira (for ticket lifecycle management) and Confluence (for documentation hierarchy and version control).
• Multimedia Skills: Experience using screen-capture and video enablement tools (e.g. Arcade or Loom) to create instructional content.

Technical Writing & Communication

• Professional Technical Writing: Mastery in drafting software documentation, including user manuals, FAQs, and feature descriptions tailored to both technical and non-technical audiences.
• Information Architecture: Ability to organise complex information into logical, searchable, and easy-to-digest internal repositories.
• Editing & Proofreading: Exceptional attention to detail with a high standard for English grammar, syntax, and consistency with brand voice/style guides.
• Translational Skills: The ability to analyse a product feature, grasping its technical complexity and translating it into a simple ‘How-To’ guide.

Governance & Process

• Change Management: A disciplined approach to production environments, with experience following formal approval workflows and maintaining audit trails for system changes.
• Priority Management: The ability to pivot between high-priority configuration tickets and long-term documentation projects based on business needs.

Experience & Qualifications

• Relevant Background: 2-4 years of experience in a Business Analyst, Quality Assurance, Technical Writing, Application Support, or Implementation Specialist role within a SaaS or FinTech environment.
• Agile Exposure: Familiarity with Agile methodologies and how delivery cycles impact documentation updates.
• Portfolio (Desirable): Ability to provide examples of previous technical writing or instructional video content.

Work Details

• Shift: Monday to Friday: 6:00am- 3:00pm or 7:00am- 4:00pm PH Time; depending on business needs
• Location: Makati | *Work from Home Until Further Notice
• Status: Full-time Employment or Contractual engagement

Job Description: