Site Reliability Engineer

Job Type: Full time

Job Category: Analyst

Posted: 4 days ago

About The Role:

Client:  AI-led property operations platform for multifamily real estate operators

A Site Reliability Engineer applies software engineering to operations, owning the reliability, performance and resilience of our production systems as a first-class engineering discipline. They define and defend the service levels our users depend on, reduce operational toil through automation, and lead how we respond to and learn from incidents — so we can keep shipping delightful software quickly and safely

Job Description:

Strategic Responsibilities

• Define and evolve the reliability strategy — service level indicators (SLIs), objectives (SLOs) and error budgets — partnering with product and engineering to balance feature velocity against reliability.
• Optimise reliability by managing scaling, capacity metrics, disaster recovery, failure and recovery processes.
• Embed observability into the development flow and tooling, ensuring automatic coverage of new applications and service layers
• Provide coaching, mentoring and reliability expertise across multiple teams and stakeholders.

Daily Responsibilities

• Own and operate the product infrastructure for availability, latency, scalability and cost, improving resilience and safe, repeatable deployment.
• Build and maintain observability — metrics, logging, tracing and SLO-based alerting — so issues are detected and understood before they reach users.
• Participate in the on-call rotation: respond to, mitigate and resolve production incidents, and lead or contribute to postmortems.
• Automate repetitive operational and deployment tasks to eliminate toil and reduce manual error.
• Partner with development teams on production-readiness reviews, capacity planning and safe rollout practices, holding the line on reliability standards consistently and in line with organisation standards.
• Fully participate in and provide feedback on the company’s engineering and operational practices, driving improvements as assigned.
• Respond to incidents while owning the infrastructure and reliability domain, and proactively lead restoration of infrastructure and scaling failures.
• Build and refine reporting and monitoring dashboards to manage critical application performance and availability.

Capabilities

Reliability Engineering

• Define, measure and defend SLIs, SLOs and error budgets, and use them to inform prioritisation and release decisions.
• Perform capacity planning and load/failure analysis to ensure systems scale predictably and degrade gracefully.

Infrastructure and Architecture

• Provide guidance on the technical feasibility, resilience and scope of engineering and re-architecting needed to meet reliability and performance goals.
• Automate the repetitive tasks required to maintain a secure, consistent and up-to-date operational environment.
• Contribute to securing the product and infrastructure so the data and operations of our users and the organisation are protected from harm, both malicious and inadvertent.

Observability and Monitoring

• Instrument systems and build dashboards and alerting that reflect real user experience, not just machine health.
• Ensure alerts are actionable and tied to SLOs, minimising noise and alert fatigue.

Incident Response and Operational Excellence

• Actively troubleshoot and lead the response to production issues raised in the course of serving our users.
• Run and contribute to blameless postmortems, maintain runbooks, and ensure follow-up actions are tracked to completion.

Automation and Delivery

• Be an enabler for software and operational engineers, integrating modern tools and practices into our environment, including:
  • Infrastructure as code and configuration management.
  • Containerisation and cloud-native techniques.
  • Optimal, safe CI/CD environments and progressive delivery methodologies.

Technology

• Collaborate across the engineering team to ensure software delivered meets the highest reliability standards.
• Make technology recommendations that justifiably meet business and reliability goals.
• Maintain an in-depth understanding of technologies and stay abreast of current industry trends and emerging practices.

Process

• Promote and drive the adoption of SRE standards, guidelines and best practices.
• Review, propose and implement improvements to reliability and operational practices, including the error budget policy.
• Implement and improve the operational and tooling toolset.

Coaching / Mentoring

• Share broad knowledge of reliability practices, technologies and architectures, and function as an SRE mentor across the product engineering teams.
• Mentor other engineers toward consistent, robust and resilient outcomes.

Skills / Knowledge / Experience / Qualifications

• Relevant tertiary qualifications (e.g. Bachelor / Grad Dip. Science / Computer Science / Software Engineering, IT certification or similar) or equivalent practical experience.
• Either
  • Demonstrated ability and broad experience in software development, with a strong interest in operations and reliability, or
  • Demonstrated ability and broad experience in operations, with proven software development experience.
• Understanding of SRE principles — SLIs/SLOs, error budgets, toil reduction and blameless incident management.
• Experience operating production systems and participating in an on-call rotation.
• Preferably knowledgeable in or familiar with:
  • Linux
  • GCP, Kubernetes and containerisation
  • PostgreSQL (or any relational SQL)
  • Infrastructure as code (e.g. Terraform) and CI/CD tooling
  • Observability tooling (e.g. Prometheus, Grafana, OpenTelemetry, or similar)
  • A systems/automation language (e.g. Go or Python)

Personal Attributes / Qualities

• Positive work attitude.
• Clear spoken and written communication, able to interact professionally with a diverse group of clients and staff.
• Calm, methodical and decisive under pressure, particularly during incidents.
• Data-driven, with a blameless, systems-thinking approach to failure.
• Delivers high-quality technical outcomes in line with estimates, meeting product and customer needs.
• A high standard in engineering and operational practices.
• Ability to use initiative, and to handle and prioritise multiple requests from different sources.
• Be
  • able to work both independently and within a team
  • able to solve problems completely and quickly
  • able to quickly learn a subject matter area
  • a constructively critical thinker
• Reliable

Work Details

• Shift: Monday to Friday: Between 6:00am- 3:00pm or 7:00am- 4:00pm PH Time; depending on business needs
• Location: *Work from Home Until Further Notice
• Status: Full-time Employment

Custom Operations Coordinator

Job Type: Full time

Job Category: N/A

Posted: 3 weeks ago

About The Role:

Client: Australian & New Zealand company that designs custom window furnishings for beautiful spaces.

About the role

We are looking for a detail-oriented and organised Custom Division Coordinator to join the team and support the full process of custom window furnishing projects. This role will provide hands-on exposure to the entire project lifecycle—from quoting and ordering through to scheduling and service calls.

The successful candidate will work closely with the internal team, suppliers, customers, and installers to ensure projects are quoted accurately, orders are processed efficiently, and jobs are scheduled and completed smoothly. Training will be provided on window furnishings and the company’s systems, including QuoteRite and Tracker.

Job Description:

Key Responsibilities

• Learn and develop knowledge of the company’s custom window furnishing products and processes.
• Learn and effectively use internal systems, including QuoteRite and Tracker.
• Work closely with the team to prepare and process project quotes.
• Prepare accurate order sheets based on approved quotes.
• Place and manage product orders with various suppliers.
• Assist with job scheduling and coordination.
• Liaise with suppliers, customers, and installers to coordinate project requirements and resolve queries.
• Review and verify supplier and installer invoices for accuracy.
• Assist with service calls, follow-ups, and customer requirements.
• Support the team across the full Custom Division, from initial quoting and ordering through to installation coordination and after-sales service.
• Maintain accurate records and ensure information is updated across relevant systems.

Requirements:

• Strong attention to detail and accuracy when handling quotes, orders, and invoices.
• Good organisational and time-management skills, with the ability to manage multiple projects and priorities.
• Strong communication and coordination skills when dealing with customers, suppliers, installers, and internal teams.
• Comfortable learning new products, processes, and computer systems.
• Good numerical and administrative skills, particularly when reviewing quotes, orders, and invoices.
• Ability to work collaboratively as part of a team while also managing tasks independently.
• A proactive and willing-to-learn attitude, particularly in developing knowledge of window furnishings and the Custom Division.
• Previous experience in administration, coordination, customer service, quoting, purchasing, or a similar role would be advantageous but is not essential.

Work Details:

• Work Schedule: Monday – Friday 6:30AM – 3:30PM
• Work Setup: Onsite in Salcedo Village, Makati City
• Full Time Employment

Software Engineer

Job Type: Contract

Job Category: Engineer

Posted: 1 month ago

About The Role:

Software Engineer

About the role

As a Backend Software Engineer, you will play a key role in building and scaling the core systems that move, reconcile, and record funds across Company’s payment platform. Working within a fast-growing fintech environment, you will contribute to the development of reliable, secure, and high-performing backend services that support a rapidly expanding customer and transaction base

You will collaborate closely with cross-functional teams to deliver scalable solutions, while continuously improving system performance, resilience, and maintainability in a regulated, high-availability environment

Success in this role will be reflected in your ability to deliver high-quality backend services that support the stability and scalability of payment systems as the business grows. You will contribute to building robust, well-tested, and maintainable code that underpins critical transaction flows, helping to reduce production issues and improve overall system reliability

Over time, your impact will be seen through improved system performance, reliability, and your contribution to a strong engineering culture that values clean architecture, collaboration, and continuous improvement. You will also play a role in ensuring backend systems meet security and compliance expectations, supporting a seamless and trusted customer experience

Key Responsibilities

• Design, build, and maintain scalable backend services and APIs supporting payment processing, reconciliation, and settlement systems.

• Write clean, maintainable, and well-tested code following engineering best practices
• Support the design and evolution of microservices-based architectures
• Contribute to system design discussions, focusing on scalability, reliability, and performance
• Assist in improving system resilience, fault tolerance, and observability
• Contribute to unit, integration, and end-to-end testing of backend services
• Support the improvement of automated testing practices and code quality standards
• Participate in code reviews to ensure high-quality, consistent engineering output
• Build systems with performance and scalability in mind for high-volume payment environments
• Ensure secure coding practices and support compliance with industry standards (e.g. PCI-DSS)
• Work with payment messaging standards (e.g. ISO 20022) to integrate with banking and payment partners for fund movement and reconciliation

• Assist in monitoring, debugging, and resolving production issues

Requirements

Experience

• 5+ years of backend software engineering experience
• Solid background in fintech, payments, banking, or financial services
• Experience in regulated, high-availability systems where correctness and auditability are first-order concerns
• Demonstrated ability to deliver production-ready backend services

Technical / Soft Skills

• Strong backend engineering fundamentals – no specific language requirement; comfortable in any modern backend language (e.g. Go, C#, JavaScript/TypeScript, Java, Kotlin, Python) and able to pick up a new one quickly
• Strong problem-solving skills with genuine attention to detail – especially around numerical and financial correctness
• Understanding of microservices architecture and distributed systems
• Familiarity with cloud platforms (AWS, GCP, or Azure)
• Experience with databases (SQL and/or NoSQL)
• Exposure to event-driven systems (e.g. Kafka, messaging queues)
• Familiarity with CI/CD pipelines and version control (Git)

• Knowledge of containerisation (Docker, Kubernetes)

• Eagerness to learn and grow within a scaling engineering environment

• Good communication skills and ability to articulate technical concepts

Work Details

• Shift: Monday to Friday: 6:00am- 3:00pm or 7:00am- 4:00pm PH Time; depending on business needs
• Location: Makati | *Work from Home Until Further Notice
• Status: Contractual engagement

Job Description: