Integrations & Configuration Representative (UK Hours)

Job Type: Contract

Job Category: N/A

Posted: 3 hours ago

About The Role:

The Integrations & Configuration Representative handles technical support, merchant system configuration, and ISV integrations for the UK merchant base. This is a technically focused role requiring in-depth knowledge of company’s payment infrastructure, API ecosystem, and backend systems.

The role also handles inbound UK support tickets across all categories, backing up the Activations & Support Representative as required, and completes the majority of merchant system configuration for newly approved accounts.

Job Description:

Key Responsibilities

Integrations

• Assist UK merchants requiring ISV or API connections — from design, sandbox testing, through to successful test transaction in the production environment
• Determine integration complexity tier and follow the appropriate integration procedure for each merchant.
• Securely share API documentation, API keys, and webhook configurations with ISVs and merchant development teams.
• Create and manage Integration CSM tickets in HubSpot; update status accurately through the integration lifecycle (Integration Pending Set-Up → Tech Delay → Closed → Customer Care).
• Coordinate with ISVs, third-party middleware providers, and company’s product and engineering teams to resolve integration blockers.
• Conduct post-integration reviews and confirm successful merchant go-live with the Activations & Support Representative.
• Write and maintain integration guides, technical runbooks, and internal FAQs for known issues.

Merchant configuration

• Complete the majority of UK merchant system configuration — Virtual Terminal (VT), Company Protect, Pay By Bank (APMs), and IPG/Amex Direct MID.
• Conduct post-setup verification checks to confirm all products are correctly configured before merchant go-live.
• Maintain configuration accuracy standards.

Inbound Support

• Handle inbound UK support tickets — email, phone, and web form — across all categories including transactions, user admin, billing, hardware, and onboarding queries — with a focus on API failures, integration errors, transaction log analysis, acquirer investigations via Stripe portal.
• Analyse backend logs, system outputs, and customer interaction history to identify root causes.
• Collaborate with Product, Engineering, Compliance, and Risk teams to resolve systemic issues; submit Jira GSP tickets for L3 escalation where required.
• Provide detailed bug reports and supporting data for engineering analysis.

Key Tasks:

• ISV and API integration: End-to-end management of merchant integrations — credentials, webhooks, testing, go-live confirmation.
• IPG/Amex MID configuration: Primary owner of complex IPG/Amex Direct MID setup (45 min avg.) for newly approved merchants.
• VT and APM configuration: Configure Virtual Terminal, Company Protect, and Pay By Bank for newly approved merchants.
• L2 ticket resolution: Investigate and resolve UK merchant enquiries — with a focus on API errors, transaction failures, Stripe portal investigation.
• Log and system analysis: Use Splunk, Stripe portal, and backend tools to diagnose root causes.
• L3 escalation: Log Jira GSP tickets for engineering escalation; manage through to resolution.
• Documentation: Maintain integration guides, technical runbooks, SOPs, and known-issue FAQs.
• Compliance support: Assist with sensitive merchant queries, account restrictions, security alerts, and PCI compliance.

Requirements:

• 2–4 years of experience in technical support, systems configuration, or integration engineering
• Proven experience resolving escalated or technically complex support issues
• Hands-on experience with API integrations — able to guide ISVs through connectivity setup, test API endpoints, and diagnose failures
• Experience with diagnostic and monitoring tools such as Splunk, Stripe portal, or equivalent log analysis platforms
• Proficiency with SQL or similar data query tools for transaction and log investigation
• Experience with HubSpot, Jira, or equivalent ticketing and CRM systems
• Understanding of payments infrastructure — virtual terminals, acquiring, APIs, KYC/AML concepts
• Strong written communication skills in English
• Ability to work cross-functionally and under pressure; comfortable escalating and de-escalating issues appropriately
• Comfortable working UK business hours (4:00pm- 1:00am PH Time).

Qualifications and other Requirements:

• Relevant tertiary qualification in IT, computer science, or equivalent job experience.
• NBI Clearance (or equivalent) required — role involves access to sensitive merchant data, API credentials, and financial systems.
• Positive reference from a previous employer required.

Sr. React Native Developer (RN, Expo, Swift, Kotlin)

Job Type: Contract

Job Category: App Developer

Posted: 2 days ago

About The Role:

Client: Australia’s leading audio entertainment company.

About the role

The Senior React Native Developer is responsible for designing, developing, and implementing mobile applications that enhance our digital experiences and support strategic initiatives. This role involves working closely with cross-functional teams, including product managers, designers, and backend engineers, to deliver high-quality applications that meet business and user needs.

Job Description:

Key Responsibilities

• Design, develop, and deploy React Native applications that provide a seamless user experience.
• Collaborate with backend engineers to integrate APIs and ensure efficient data flow and performance.
• Conduct code reviews, mentor junior developers, and contribute to the growth of technical knowledge within the team.
• Maintain and improve existing mobile applications, ensuring they align with evolving business and technology requirements.
• Adhere to best practices in software development, testing, and security to produce reliable, scalable, and high-performing applications.
• Engage in Agile/Scrum ceremonies, contributing to sprint planning, estimation, and retrospectives.
• Drive the adoption of new technologies and methodologies within the mobile development team.

Qualifications & Experience:

• Experience with React Native and Expo.
• Strong knowledge of TypeScript and JavaScript.
• Experience with Swift and Kotlin with native modules.
• Experience with Zustand, and Firebase is a plus.
• Knowledge of streaming particularly Media3 and AVPlayer is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks and projects simultaneously.
• Strong communication and collaboration skills.

  Work Details

  • Shift: Monday to Friday: 6:00am- 3:00pm or 7:00am- 4:00pm PH Time; depending on business needs
  • Location: Makati | *Work from Home Until Further Notice
  • Status: Independent Contractor

HR Administrator

Job Type: Contract

Job Category: Human Resource

Posted: 6 days ago

About The Role:

About the Role

We are seeking a diligent and detail-oriented HR Administrator to support the day-to-day operations of our HR department and the implementation of HR policies and procedures.

We are looking for someone who is tech-savvy, proactive, and enthusiastic about improving HR processes, particularly by reducing manual tasks and identifying opportunities for automation to improve efficiency and accuracy.

Key Responsibilities

• Administer, manage process and systems to ensure they align to HR and organisational objectives and are fit for purpose, or modified as necessary to ensure continuous improvement against best practice
• Administer and support the implementation of changes or modifications to HR systems and processes to ensure they are fit for purpose
• Create and review Management Information (MI) to contribute to the delivery of analytics and reports which contribute to the business making effective people decisions
• Owning employee information updates and providing outstanding customer service to employees
• End to end administration, including employee onboarding, internal movements, separations and changes to employment terms and conditions, offboarding as well as the maintenance of employee personnel files
• Accountable for the administration and upkeep of the ‘HR Inbox’ which includes providing support and advice to line managers regarding recruitment, policy, and procedure interpretation
• Manage employee engagement initiatives and assist with the deployment of relevant programs
• Provide coordination and administrative support to Organisational Development, Wellbeing and Talent Acquisition portfolios as required

Requirements

• Qualification Bachelor’s degree in psychology, business administration, management or related field (Preferred)
• Demonstrated experience in the relevant field
• Demonstrated working knowledge of administration
• Experience & Technical Competencies
• At least 1 year experience as HR administrator / HR Assistant or similar role
• Tech-savvy, with the ability and enthusiasm to learn and work with different HR systems and technologies
• Demonstrates enthusiasm and initiative in identifying and contributing to system and process improvements
• Proficiency with HRIS software
• Fluent in English both verbal and written
• Demonstrated detail-oriented skill and the ability to handle various and multiple functions simultaneously, including the ability to priorities task and work to deadlines
• Proven IT skills in Microsoft 365, Microsoft word, database and excel with the ability to learn other software system as required

Personal Attributes

• Strong analytical skills with focus on accuracy and validation
• Ability to work effectively both independently and as part of a team
• Strong interpersonal skills to handle employee and stakeholder groups

Work Details

• Shift: Monday to Friday: 6:00am- 3:00pm or 7:00am- 4:00pm PH Time; depending on business needs
• Location: Makati | *Work from Home Until Further Notice
• Status: 6-12 months contract

Job Description: