Senior Accountant – AP Lead

Job Type: Full time

Job Category: Finance

Posted: 31 minutes ago

About The Role:

Senior Accountant – AP Lead

(Internal title: Assistant Financial Accountant)

About the role

Join the growing Finance team and take ownership of a high-volume accounts payable function, while building your skills across month-end, fixed assets and reporting for an Australian business. You’ll lead a small team, work directly with our Australian finance leaders, and help shape how the finance function works as the business grows. This is a role for someone who wants more than processing: you’ll spot problems, fix them, and help automate the work along the way.

Team, Reporting and Relationships

You’ll report to the Senior Financial Accountant (Australia) and work closely with:

• The wider Finance team in Australia and the Philippines
• Operational teams and team leaders
• External service providers and suppliers

Key Responsibilities

• Lead the AP team. Supervise and develop two AP team members, set priorities and make sure work is accurate and on time.
• Own the AP function end to end, including:
  • Managing the AP inbox and supplier queries
  • Running the approval process for 2,000+ bills a month
  • Price checking and resolving discrepancies
  • Matching bills to the right projects and cost centres
  • Monthly AP reporting
• Lead month-end AP close, including reconciliations, investigating and resolving anomalies, and meeting deadlines and quality standards.
• Manage the fixed asset register, including capitalisation and depreciation, reviewing additions and disposals, and supporting asset tracking and reporting.
• Improve how we work. Find gaps in processes and controls, suggest fixes, and help automate regular reports as the business scales.
• Work on projects with senior finance team members, gaining exposure to wider analysis and reporting.
• Build strong relationships with operational teams so reporting is accurate and timely.

Expected Behaviours

We expect that you will:

• Approach your role with enthusiasm and a positive attitude, working the necessary hours to perform your duties effectively and efficiently
• Actively embody and demonstrate Lovelight’s five core values in your daily work, decision-making and interactions with colleagues, suppliers and stakeholders
• Understand and comply with all company policies, procedures, and guidelines designed to support our operations and workplace culture
• Contribute to a safe, inclusive, and respectful work environment by embracing diversity and valuing different perspectives
• Treat all colleagues with respect and actively discourage any form of discrimination or unfair treatment

Requirements

• Bachelor’s degree in Accountancy, Accounting, Finance, or a related field.
• Must be a Certified Public Accountant (CPA) and a Philippine board passer.
• Minimum of 4 years of relevant accounting experience, including hands-on experience supporting Australian accounting operations.
• Strong knowledge of Australian Accounting Standards and accounting practices.
• Proven experience managing high-volume accounts payable operations, including invoice processing, payment approvals, supplier queries, and reconciliations.
• Previous leadership or supervisory experience, with the ability to lead, guide, and develop a small finance or accounts payable team.
• Solid understanding of month-end closing activities, account reconciliations, and financial reporting.
• Hands-on experience maintaining fixed asset registers, including asset capitalisation, depreciation, additions, and disposals.
• Strong proficiency in Microsoft Excel and familiarity with cloud-based accounting or ERP systems. Experience with MYOB Acumatica is an advantage.
• Strong analytical and problem-solving skills, with the ability to investigate discrepancies and identify process improvements.
• Excellent organisational, time management, and communication skills, with the ability to work effectively with Australian finance leaders, operational teams, and external stakeholders.
• Proactive mindset with demonstrated ability to improve accounting processes, strengthen financial controls, and support automation initiatives.

Work Details

• Shift: Monday to Friday: 5:30am- 2:30pm or 6:30am- 3:30pm; depending on business needs
• Location: Makati | Hybrid work set-up — onsite for the first 3 months, then 2-3 days per week onsite thereafter.
• Status: Full-time or Contractual engagement

Job Description:

Customer Support Representative (AU Hours)

Job Type: Contract

Job Category: Tech Support

Posted: 32 minutes ago

About The Role:

Position Summary:

• The Customer Support Representative provides inbound support for the AU and NZ merchants during AU business hours. The role handles email, phone and web form enquiries across all categories, including transactions, billing, user administration and technical support. It resolves them at L1 and L2 level, and escalates integration enquiries to the Integrations Support team and complex technical issues to L3. The role also makes outbound calls, particularly to follow up failed direct debit payments, and is expected to complete merchant configurations regularly, about once or twice a week, to support the teams responsible for them.
• The role also supports compliance work with Risk, including follow-ups and account administration for the ongoing compliance due diligence project as it rolls out. It is a merchant-facing role that suits someone with payments or fintech support experience and strong process discipline.

Primary responsibilities:

Support Merchants

• Escalate critical incidents in line with processes and procedures.
• Handle inbound AU and NZ support tickets by email, phone and web form across all categories, including transactions, billing, fees and settlements, user administration, hardware and technical support.
• Answer inbound calls on the AU support line, and log each call and its outcome in HubSpot.
• Triage inbound tickets and resolve them at L1 and L2 level where within scope.
• Escalate integration enquiries to the Integrations Support team, and complex technical issues to L3 through Jira GSP tickets.
• Direct sales and commercial enquiries to the right Commercial contact, and route dispute notifications to the disputes process.
• Investigate invoicing discrepancies, and raise unresolved matters with Finance.
• Make outbound calls and send follow-ups to merchants, particularly for failed direct debit payments.
• Maintain response SLAs, and keep ticket status, categories and records accurate in HubSpot.
• Help merchants take advantage of the full value of the products and features.

Compliance and account administration

• Support compliance reviews in collaboration with Risk and Compliance, including suspicious activity documentation and information requests.
• As the ongoing compliance due diligence project rolls out, complete follow-ups with merchants that Risk has invited to provide compliance and credit risk information, and record the outcomes.
• Execute account administration changes as instructed by Risk, such as daily limit changes, suspensions and offboarding.

Merchant configuration

• Know how to complete merchant system configuration (Virtual Terminal, Mint Protect and alternative payment methods) using the post-setup checklist, and complete it regularly, about once or twice a week, to support the Activations and Integrations teams, who remain responsible for getting configurations completed.

Quality and improvement

• Take part in quality assurance, including call reviews and coaching feedback from the Team Leader.
• Contribute to knowledge base articles and SOPs, and flag recurring merchant issues.

Key Tasks:

Required Skills and Experience:

Essential

• 2 to 4 years of experience in a customer-facing support role, with inbound phone and email support.
• Strong written and spoken English, warm and professional with Australian and New Zealand merchants.
• Experience with HubSpot or an equivalent CRM and ticketing system.
• Attention to detail and process discipline: accurate records, procedures followed, and tickets kept current.
• Ability to work independently, prioritise a high volume of enquiries and escalate appropriately.
• Ability and willingness to work AU business hours.
• Willingness to learn payments and fintech products.
• Comfortable making outbound calls, including firm but constructive conversations about failed payments.
• Ability to learn merchant configuration (Virtual Terminal, Mint Protect and alternative payment methods).

Strongly preferred

• Payments or fintech experience, including familiarity with payments platforms and virtual terminals.
• Previous experience working AU hours from the Philippines.
• Experience de-escalating frustrated customers on the phone.

Advantageous

• Familiarity with Jira, Splunk or the Stripe portal.
• Understanding of KYC and AML concepts.

Qualifications and Other Requirements:

• Relevant tertiary education or equivalent job experience.
• NBI Clearance (or equivalent) is required, as the role involves access to sensitive merchant financial data.
• A positive reference from a previous employer is required.

Success Measures:

Performance is assessed across the following indicators at 30, 60 and 90 days.

Work Details:

• Location: Makati | Work from Home Until Further Notice
• Shift: Monday to Friday, 6:00am- 3:00pm or 7:00am- 4:00pm (PH Time); depending on business needs

Job Description:

Data Engineer (Project Based)

Job Type: Contract

Job Category: Analyst

Posted: 1 month ago

About The Role:

Client: Australian & New Zealand company that designs custom window furnishings for beautiful spaces.

About the role

The client is a growing Window Furnishings company that relies on data to drive key decisions. We are looking for an Data Engineer to design, build, and optimize our data pipelines and semantic layer, ensuring our teams have reliable, well-defined business metrics at their fingertips.

You will work closely with software developers, analysts, and business stakeholders to define core metrics, transform raw data into useful models, and build a scalable analytics infrastructure using modern data tools like SQLMesh (or dbt) and Cube.

Job Description:

Key Responsibilities

• Design & build robust data pipelines to ingest, transform, and model data efficiently.
• Implement dbt for transformation workflows and data versioning.
• Collaborate with stakeholders to understand reporting needs and define clear KPIs.
• Optimize data models for performance, scalability, and cost efficiency.
• Ensure data governance and quality by implementing testing, monitoring, and documentation.
• Integrate data from multiple sources into our Redshift data warehouse.
• Improve query performance and ensure real-time analytics capabilities as needed.

Requirements:

• 3+ years of experience in Analytics Engineering, Data Engineering, or BI Engineering.
• Strong SQL skills and experience with data modelling (Star/Snowflake schema).
• Hands-on experience with dbt, SQLMesh, or similar transformation frameworks.
• Knowledge of Cube, LookML, MetricFlow, or other semantic layer tools.
• Experience working with data warehouses (BigQuery, Snowflake, Redshift, etc.).
• Familiarity with ETL/ELT processes and workflow orchestration (Airflow, Dagster).
• Strong understanding of data governance, testing, and version control (e.g., CI/CD for data).
• Ability to work closely with business teams to define meaningful and actionable metrics.
• Excellent communication skills and a passion for scalable, high-quality data systems.

Nice to have:

• Experience with streaming data pipelines (Kafka, Flink, etc.)
• Familiarity with Python for data engineering
• Experience with data visualization tools (Metabase, Tableau, Power BI, Looker)

Work Details:

• Work Schedule: Monday – Friday 5:30AM – 2:30PM
• Work Setup: Hybrid | Trafalgar Bldg. Salcedo Village, Makati City
• Full-Time: Project based (3-6mos duration)