The Operations Team Lead (with HR background) is responsible for leading the operations
team, ensuring smooth daily business processes, and driving performance efficiency. With a
strong foundation in human resources, this role also supports HR-related functions such as
employee relations, workforce planning, and policy compliance. The position requires a
leader who can balance operational excellence with people management, ensuring alignment
between business objectives and employee engagement.

Operations Leadership

• Oversee day-to-day operations to ensure efficiency, accuracy, and compliance with
  company standards.
• Develop and implement process improvements to enhance productivity and quality of
  service.
• Monitor team KPIs, SLAs, and operational performance metrics.
• Act as a point of escalation for operational concerns and client issues.

People & Team Management

• Lead, mentor, and coach the operations team to achieve performance goals.
• Conduct regular team meetings, one-on-ones, and performance reviews.
• Ensure team members have the necessary tools, training, and resources to succeed.
• Foster a positive and collaborative work culture.

HR Support & Employee Relations

• Support HR in employee lifecycle management: recruitment, onboarding, training, and
  development.
• Ensure company policies and labor regulations are effectively implemented and followed.
• Handle employee concerns and promote positive employee relations in coordination
  with HR.
• Partner with HR on workforce planning, employee engagement initiatives, and
  performance management.

Cross-Functional Collaboration

• Work closely with HR, Finance, IT, and other departments to ensure operational
  alignment.
• Prepare and submit reports to senior management on operations and team performance.
• Drive initiatives that enhance employee satisfaction, retention, and overall organizational
  success.

QUALIFICATIONS & SKILLS

• Bachelor’s degree in Business Administration, Operations, Human Resource Management, or related field.
• Atleast 5 years of experience in operations, with at least 2-3 years in a team lead/ supervisory role.
• Strong HR knowledge and background in employee relations, performance management, or HR operations.
• Excellent leadership, coaching, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficient in MS Office/ Google Workspace; knowledge of HRIS tools is an advantage.
• Ability to manage multiple priorities in a fast-paced environment.