• Flexisource IT’s roster of email customer support specialists ensures adequate support on your customers’ inquiries. Our specialists know how to send your message across with accurate directions and support. Along with the use of email support tools,  we could attend to the needs and requests of your customers to keep them satisfied with their experience. 

• Flexisource IT is your partner in innovation, creating reliable delivery teams of top-calibre remote web developers. Our flexible outsourcing or flexisourcing, hybrid staff augmentation model helps you personalise teams fitted according to your needs.
• Our remote web developers are well-versed in project methodologies, especially in Agile (specialising on Scrum and Kanban). If you’re looking for capable IT professionals for remote IT support roles, go for Flexisource IT.

We understand that every project needs to be monitored, tracked, and managed to ensure progress, productivity and efficiency of teams. In outsourcing web development, it is critical to keep seamless operations to make sure goals and targets of the project are met.

At Flexisource IT, we see to it that every project is handled by dedicated project managers, business analysts, and quality assurance analysts to achieve the best quality of work. Meanwhile, our team managers handle issues and improve everyday processes and manage team goals, motivations, and morale.

Our project managers and team managers are also equipped with project management and team management certifications in:

• ✓ Agile Certified Practitioner 
• ✓ Master Project Manager
• ✓ Certified Scrum Master
• ✓ Lean Six Sigma

As your reliable, handpicked, dedicated IT team, we shifted into a fully remote working setup, assuring on-time and quality delivery to clients. As an IT outsourcing company, we are fully capable of handling remote projects among our other skill sets.

Our management team fully transitioned to a remote team without difficulties in workflow and processes because of swift action and hybrid approach of staff augmentation. Overall strategies in ensuring proper management and quality delivery:

• ✓ Tracking of tasks and building KPIs
• ✓ Assigning projects to managers with personal technical knowledge and experience on each specific project.
• ✓ Understanding thought process and improved technical expertise
• ✓ Estimating timeframes
• ✓ Implementing Flexisource QA process
• ✓ Creating productivity tools
• ✓ Agile Coaching
• ✓ Regular team health checkups in Manila
• ✓ Data-driven tracking and forecasting
• ✓ Tracking performance to set up KPIs and SLAs