About the Role

We are seeking a detail-oriented and adaptable Operations Assistant to support our Digital Audio Delivery team. This role involves monitoring streaming and podcast platforms, performing daily quality checks, and analyzing data to improve content performance and advertising revenue. You’ll also work towards automating manual processes and enhancing user feedback mechanisms.

This role is perfect for someone with a passion for digital audio operations, streaming technology, and data-driven decision-making. If you thrive in a structured yet, evolving environment and enjoy optimizing digital platforms.

Key Responsibilities

Daily Operational Checks & Monitoring

• Conduct a suite of daily checks to ensure all streaming and podcast servers are operating as expected.
• Perform manual checks across iOS, Android, and Web Player to confirm stations are streaming correctly, displaying Now Playing information, history, and artwork.
• Podcasts are correctly listed and the latest episode can be played.

Incident & Listener Feedback Management

• Review and investigate listener feedback via Freshdesk tickets to resolve any streaming or playback issues.
• Check reports from AdOps on revenue performance for each music station, identifying underperforming stations.
• Analyse streaming data to identify stations with short average listening times and assess if content issues are causing user drop-off.

Automation & Process Improvement

• Work towards automating manual daily checks to improve efficiency.
• Develop and maintain a feedback mechanism for music stations to gather listener input on content and track suggestions (OTP Salesforce).
• Monitor Omny Studio usage and explore cost-saving measures, including potential migration to Soundstack Podcaster.

Advertising & Revenue Analysis

• Review revenue reports across radio stations and podcasts to ensure there are no missed advertising opportunities or under-placement of ads.

Key Skills & Qualifications

• Strong attention to detail – able to spot inconsistencies in streaming and content performance.
• Medium-level tech knowledge – comfortable working with streaming platforms, reporting tools, and automation processes.
• Analytical mindset – ability to interpret data and identify trends in listener engagement & revenue performance.
• Problem-solving skills – ability to investigate streaming, playback, and revenue-related issues and suggest improvements.
• Adaptable – able to work in a fast-paced digital environment and adapt to new technologies.
• Strong communication skills – able to report findings clearly and collaborate with internal teams.

Work Details:

• Shift: Monday to Friday: 6:00am- 3:00pm or 7:00am- 4:00pm PH Time; depending on business needs
• Location: Makati | *Work from Home Until Further Notice
• Status: Full time employment